Privacy policy

Last updated: 2025/10/10

1. Who we are

Website owner: CannaWisdom Oracle
URL: www.cannawisdomoracle.com
Contact: info@cannawisdomoracle.com
Postal address: C/Gurb 1-1, 08560 Manlleu (Spain)

2. Why we collect such a personal data?

We collect information you provide and data generated by your use of the site:

Contact details: name, email, phone, country/language.
Transactional data (if store/booking): billing/shipping details, items, amounts, payment method (processed by a third party).
Communications: messages sent via forms, email, or chat.
To provide and operate the Services; Technical/usage data: IP address, device IDs, browser, pages visited, session duration, cookies, and similar tech.
Marketing preferences: newsletter subscriptions, cookie consent choices.
To comply with any applicable laws and regulations.
Purposes of processing (summary): to provide and operate the Services, improve the user experience, handle inquiries, manage purchases/bookings (where applicable), perform analytics (with consent), carry out marketing (with consent or legitimate interests where appropriate), and ensure legal compliance.

3. Purposes & legal bases (Art. 6 GDPR)

Provide and operate the website (functionality, security, support): performance of a contract and legitimate interests.
Respond to inquiries (forms, email, chat): consent and/or performance of a contract.
Process purchases/bookings (if applicable): performance of a contract.
Analytics & improvement (analytics/measurement cookies): consent.
Marketing & newsletters: consent (and legitimate interests for existing customers, where applicable, with right to opt-out).
Legal compliance (invoicing, tax, claims): legal obligation.

4. Data retention

We keep data only as long as needed:

Inquiries: up to 12 months.
Customers & billing: up to 6 years to meet legal obligations.
Marketing: until you withdraw consent or unsubscribe.
Cookies: as per their lifespan in the Cookie Policy and/or the preference panel.

5. Sharing & processors

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. We may share data with processors providing services to us:

Website platform: Wix.com Ltd. (hosting, infrastructure).
Analytics/measurement: [Google Analytics / Plausible / …].
Email marketing: [Mailchimp / Brevo / MailerLite / …].
Payment gateways: [Stripe / PayPal / …] (they process payment details directly).
Other services: [CDN, chat, forms, logistics, etc.].

They act under our instructions and in accordance with our data processing agreements. We do not sell your data.

6. International transfers

Some providers may process data outside the EU (e.g., Israel/USA):

We rely on Standard Contractual Clauses, and additional safeguards were required.
Wix (Israel) benefits from an EU adequacy decision; sub-processors in other countries may be involved.
Contact us for details on applicable safeguards.

7. How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email: info@cannawisdomoracle.com

8. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction, portability, and withdraw consent at any time by emailing info@cannawisdomoracle.com

9. Minors

Our services are not intended for minors. If we learn that we have collected data from a minor, we will promptly delete it.

10. Security

We implement technical and organizational measures to protect data (encryption in transit, access controls, backups, etc.). No system is 100% secure, but we work to minimize risks.

11. Cookies

We use first-party and third-party cookies for technical, statistical, and marketing purposes. You can manage, decline, and update all non-essential cookies of your choice at any time via the cookie banner or preferences panel. See our Cookie Policy for details

12. Changes to this Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes, we will inform you prominently (e.g., a notice on the website and/or by email, where appropriate).

13. Questions and contact information

If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at info@cannawisdomoracle.com

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